RNP - Rede Nacional de Ensino e Pesquisa

english | español


 

 
Services 
 

In this mode, the stage of accreditation includes the following activities:

  • The institution makes the first contact via e-mail: atendimento@cafe.rnp.br;
  • After that, it sends a document containing the description of the service;
  • Based on the contents of the document, the Federation’s support staff conducts a technical interview with the responsible for the service. The purpose is to answer questions and draw up an opinion that is sent to the Advisory Committee to judge the application for membership;
  • In case of approval, the accreditation process in which the institution will carry out its technical approval and will interact with the support staff through a specific mailing list will begin.

The approval phase comprises the steps below:

  • The institution will receive from the Customer Relations Unit a “Declaration of Compliance”, which shall be signed and returned to completion of the accreditation process;
  • With the beginning of the approval process, specific technical tours of facilities and settings to be performed locally on their servers will be received. During the process, the institution will also count on technical support from specialist teams;
  • When the institution communicates the completion of tests and declares itself, therefore, ready for entering CAFe, the support staff conducts a technical check to forward the completion of the approval process;
  • The institution will also be included in a federation of tests, where it is possible to do all that may be necessary for local adjustments before the effective entry in the Federation, the moment chosen by the customer through the interaction with support groups;
  • After completing the approval and deliver the Instrument of Accession signed, the new service provider is inserted into the CAFe, starting thus to provide the service to all identity providers or to specified subset.

Upon the process completion, the client institution’s communication with RNP will be accomplished through the Service Desk, generating, therefore, a ticket through which the application is monitored and tracked.