| In this mode, the stage of accreditation includes the following activities:
- The client institution makes the first contact via e-mail: atendimento@cafe.rnp.br;
- Then it sends the document formally declaring the CAFe’s local responsible;
- The Customer Relations unit of RNP holds an interview with the CAFe’s responsible at the client institution, in order to clarify doubts about the modes and the accession process;
- The institution receives and fill the form of identity management;
- Based on the contents of this form, the Federation’s support staff conducts a technical interview with the responsible for CAFe at the client institution to clarify technical doubts and perform an assessment on the technical conditions to start the approval process;
- If the Federation’s support staff considers that the client has the technical conditions to initiate the approval process, the membership application is forwarded to the Advisory Committee that will judge the request;
- In case of approval of the request by the Advisory Committee, the approval process shall begin, in which the client institution will perform operational procedures through the interaction with the support staff via email specific list of e-mail;
- Parallel to the technical approval process, the client institution will receive from the Customer Relations Unit a “Declaration of Compliance” to be signed and returned to complete the accreditation process of the new CAFe’s identity provider.
The approval phase encompasses the following activities:
- Having started the process of approval, the client institution will receive specific technical tours of facilities and settings to be performed locally on their servers. Throughout the process which includes process identity management assessment, server and Shibboleth installation and the EID configuration, the client institution will also include technical support of specialized teams for each of these different steps;
- It will be also included in a federation of tests, where it is possible to do all those which may be necessary for local adjustments before the effective entry in the federation, a moment chosen by the client institution itself through interaction with support groups;
- When the institution communicates the completion of tests and declares itself, therefore, ready for entering CAFe, the support staff conducts a technical check to forward the completion of the approval process;
- After completing the approval and deliver the Instrument of Accession signed to the Customer Relations Unit, the new identity provider is then inserted into the Federation, being then able to make use of this.
Once the accession process is concluded, the client institution’s communication with the RNP will be accomplished through the Service Desk, generating therefore a ticket through which the application is monitored and tracked.
The Service Management can also request updates to the client institution. The main situations are provided:
- Interruptions or abnormality observed in the service operation;
- Software or protocol updates used by CAFe;
- Audit performance.
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